POLICY/ Frequently Asked Questions

POLICY/Frequently Asked Questions

QUESTIONS : dahlibeauty@gmail.com

***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order. No email is ignored. 

 What is the return and exchange policy ?

Yes we accept returns, however we currently do not accept returns if items have been used or have been taken out from the packaging for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. 

 I was charged an item but no order conformation received. Can I get a refund? 

Unfortunately, if you didn’t receive an order confirmation; an order wasn’t received on our part. Orders that aren’t received on our website can’t be refunded. Please dispute it with your bank or the third party company you paid with. 

 I haven't received a store credit for my return?

If you have not received store credit for your return within a few days of returning the package, please email support@ootdfash.com so we can speed the process up for you. 


I’m missing an item or my items arrived damaged or with a defect!

Please email us dahlibeauty@gmail.com as soon as possible with images attached. We will not accept claims if a week has passed from delivery date. 

I received my package a while ago and noticed a defect!

We kindly ask that you inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.  

Ownership transfers completely from our business to consumer as soon as the item is worn. No exceptions. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn.


Do you ship worldwide ?

Unfortunately we do not ONLY United States for now.

There is a flat rate charge for standard shipping and heavy goods shipping. 


How long will it take to receive my order?

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. 

 My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. 


We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered. 

When do you restock styles? 

Unfortunately we do not have exact dates we restock styles due to the efficiency of our manufacturer we work with having varying restock schedules.

 Do you sell gift cards? 

Unfortunately we do not sell gift cards at the moment. 

My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it for free? 

Unfortunately there is a reship fee of $6 for orders that are returned due to incorrect address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. Due to an excess amount of orders being returned for these two reasons, we will no longer be reshipping packages at no cost. There will be a fee of $6 for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.


For any additional questions please email us dahlibeauty@gmail.com

Thank you! :)